At Redefining Purpose, we prioritize customer satisfaction and ensure that every product is carefully checked for quality before it is shipped to you. Our policies are designed to offer clarity and transparency while maintaining the integrity of our thoughtfully crafted stationery products.
1. Cancellation Policy
- Cancellation Before Dispatch:
We understand that plans can change. If you wish to cancel your order, you may do so before it is dispatched.- To cancel your order, please contact our customer support team at support@redefiningpurpose.com with your order details.
- Once your cancellation request is approved, we will process the refund (if applicable) within 7-10 business days.
- Cancellation After Dispatch:
Unfortunately, cancellations cannot be processed once the order has been dispatched from our facility.
2. Returns Policy
- No Returns Accepted:
As our products undergo strict quality checks before shipping, we do not accept returns.- Since stationery items are personal and subject to minimal handling post-delivery, we ensure they are in perfect condition before reaching you.
- If you encounter any issues such as damage during transit, please refer to the “Refunds Policy” section below.
3. Refunds Policy
- Refund Eligibility:
Refunds are applicable only in the following situations:- If the order is canceled before dispatch.
- If you receive a damaged or defective product.
- If there is a significant error in the order (e.g., incorrect item delivered).
- Process for Damaged or Defective Products:
- If you receive a damaged or defective item, kindly notify us within 48 hours of delivery by contacting our support team at support@redefiningpurpose.com.
- Provide clear photographs of the damaged product and its packaging for verification.
- Once verified, we will either offer a replacement or process a refund.
- Refund Timeline:
- Approved refunds will be processed and credited back to your original payment method within 7-10 business days.
- Refund timelines may vary depending on your bank or payment provider.
4. Additional Information
- Exclusions:
- Returns and refunds are not applicable for reasons such as change of mind or personal preference.
- Products purchased during special sales or promotions may have specific policies; please check the terms before purchase.
- Customer Support:
If you have any questions or require assistance with cancellations, refunds, or any other concerns, feel free to contact us at: support@redefiningpurpose.comAt Redefining Purpose, we strive to create a seamless experience for our customers and appreciate your understanding of our policies. Thank you for choosing us to be part of your journey toward mindful living!